This module is designed to help students develop the skills needed to communicate successfully in culturally diverse environments by creating awareness of the role culture plays in people's perceptions, values and communication practices.
Note: This syllabus is a work in progress
Professor: Waleska F. Morciglio
E-mail address: email@example.com
Module Description: This module is designed to help students develop the skills needed to communicate successfully in culturally diverse environments by creating awareness of the role culture plays in people's perceptions, values, and communication practices.
After completing the activities in this module, students should be able to: (revise to make them measurable objectives)
- identify common dimensions of culture
- compare key cultural values like formality, context, individualism vs collectivism, power distance, and uncertainty avoidance
- identify barriers to cross-cultural business communication
- discuss strategies that help overcome negative cultural attitudes
- provide examples of cultural differences between Puerto Rico and other countries
- apply intercultural workplace skills to specific situations given
- Introduction - Defining Culture and Communication
- High-and Low-Context Communication
- Rule-based cultures and Variations
- Relationship-based cultures and Variations
Paulston, Christina B. The Handbook of Intercultural Discourse and Communication. 1st Edition, Blackwell Publishing, 2012.
Guffey, Mary E., and Dana Loewy. Essentials of Business Communication. 9th Edition, South-Western Cengage Learning, 2013.
McLean, Scott. Business Communication for Success (e-book)
1. Communicating with the instructor
3. Participation in forums and blogs
Aquí tienes el esquema de la clase:
1. Defining Cross-Cultural Communication
This is an introduction to cross-cultural communication.